Lead Routing & Enrichment

Inbound enquiries enriched, scored, routed and replied to automatically. The team needed a partner who could own architecture, design and engineering end-to-end, ship in disciplined increments, and operate the platform after launch.

Our approach

Discovery to map the operating model and KPIs. A bespoke design system and prototype validated weekly with stakeholders. Fortnightly engineering sprints with demos, telemetry, and zero surprises. Launch with a 30-day stabilisation period and a Care Plan to compound value.

Outcomes

• · <2min first-response time within the first quarter
• · Single source of truth across teams
• · Operational lift measured in hours saved per week